This Privacy Policy outlines how Guidance Forever collects, uses, and protects your personal information. By using our website or services, you consent to the terms outlined in this policy.

  1. Information We Collect:
    • Personal Information: Name, address, email, phone number.
    • Payment Information: Credit card details, billing address.
    • Order History: Details of products or services purchased.
  2. How We Use Your Information:
    • To process and fulfill your orders.
    • To communicate with you regarding your purchases.
    • To improve our products and services.
    • To send promotional emails about new products, special offers, or other information we think you may find interesting.
  3. Security:
    • We are committed to ensuring that your information is secure.
    • We use industry-standard encryption technology to protect your sensitive information.
  4. Sharing Your Information:
    • We do not sell, distribute, or lease your personal information to third parties unless required by law.
  5. Cookies:
    • Our website uses cookies to analyze data about webpage traffic and improve our website based on customer needs.
  6. Links to Other Websites:
    • Our website may contain links to other websites. We are not responsible for the privacy practices of these websites.
  7. Your Consent:
    • By using our site, you consent to our privacy policy.

Cancellation and Refund Policy:

  1. Cancellation Policy:
    • You can cancel your order within 24 hours of purchase by contacting our customer service.
    • Cancellations after 24 hours may incur a cancellation fee.
  2. Refund Policy:
    • Refunds will be issued if the product is defective or if there is an error on our part.
    • Refunds may take 7-10 business days to process.
  3. Return Process:
    • Contact our customer service to initiate a return.
    • Returned items must be in their original condition.
  4. Non-Refundable Items:
    • Certain items, such as personalized or custom orders, are non-refundable.

Shipping and Delivery:

  1. Shipping Times:
    • Shipping times vary depending on the product and destination.
    • Estimated delivery times are provided during the checkout process.
  2. Shipping Costs:
    • Shipping costs are calculated based on the weight of the product and the destination.
  3. Tracking Orders:
    • Once your order is shipped, you will receive a tracking number to monitor the delivery status.
  4. International Shipping:
    • International shipping may be subject to customs duties and taxes, which are the responsibility of the customer.
  5. Delivery Issues:
    • Contact our customer service if you experience any issues with the delivery of your order.