This Privacy Policy outlines how Guidance Forever collects, uses, and protects your personal information. By using our website or services, you consent to the terms outlined in this policy.
- Information We Collect:
- Personal Information: Name, address, email, phone number.
- Payment Information: Credit card details, billing address.
- Order History: Details of products or services purchased.
- How We Use Your Information:
- To process and fulfill your orders.
- To communicate with you regarding your purchases.
- To improve our products and services.
- To send promotional emails about new products, special offers, or other information we think you may find interesting.
- Security:
- We are committed to ensuring that your information is secure.
- We use industry-standard encryption technology to protect your sensitive information.
- Sharing Your Information:
- We do not sell, distribute, or lease your personal information to third parties unless required by law.
- Cookies:
- Our website uses cookies to analyze data about webpage traffic and improve our website based on customer needs.
- Links to Other Websites:
- Our website may contain links to other websites. We are not responsible for the privacy practices of these websites.
- Your Consent:
- By using our site, you consent to our privacy policy.
Cancellation and Refund Policy:
- Cancellation Policy:
- You can cancel your order within 24 hours of purchase by contacting our customer service.
- Cancellations after 24 hours may incur a cancellation fee.
- Refund Policy:
- Refunds will be issued if the product is defective or if there is an error on our part.
- Refunds may take 7-10 business days to process.
- Return Process:
- Contact our customer service to initiate a return.
- Returned items must be in their original condition.
- Non-Refundable Items:
- Certain items, such as personalized or custom orders, are non-refundable.
Shipping and Delivery:
- Shipping Times:
- Shipping times vary depending on the product and destination.
- Estimated delivery times are provided during the checkout process.
- Shipping Costs:
- Shipping costs are calculated based on the weight of the product and the destination.
- Tracking Orders:
- Once your order is shipped, you will receive a tracking number to monitor the delivery status.
- International Shipping:
- International shipping may be subject to customs duties and taxes, which are the responsibility of the customer.
- Delivery Issues:
- Contact our customer service if you experience any issues with the delivery of your order.